Returns & Exchange Policy
STORAGE Ltd.
Overview
STORAGE operates as a marketplace platform for independent small businesses selling vintage and pre-owned fashion. Each item is sold by an individual store owner.
Due to the nature of vintage and consignment items, all sales are final. We strictly do not offer refunds.
Exchanges are only considered where an item is proven to be misrepresented, damaged, or defective and the issue was not clearly shown in the product photos or description.
Eligibility Criteria
To qualify for an exchange, you must:
- Report the issue within 7 days of your order date.
- Provide proof of purchase (order number or confirmation email).
- Provide clear photos or evidence of misrepresentation, damage, or defect.
- The issue must not have been clearly shown or disclosed in the listing.
- Note: Items purchased in store cannot be returned or exchanged.
Exchange Terms
- Exchanges are only permitted with the same store from which the item was originally purchased.
- The exchange value is capped at the original order total, including the original shipping paid.
- If the replacement item exceeds this value, the customer must pay the difference.
- Customers are responsible for return shipping costs when sending the item back for exchange.
How to Request an Exchange
1. Email storage@starflo.org with your order number and supporting photos.
2. Our team will review your request within 3 business days.
3. If approved, we will provide return instructions and exchange options with the original store.
Non-returnable Situations
- Change of mind.
- Items accurately described and photographed.
- Fit, sizing, or personal preference issues.
- In-store purchases.
- Requests made after 7 days from ordering.
Changes to This Policy
We may update this policy periodically. Continued use of our site constitutes acceptance of the latest version.
Contact Us
For exchange enquiries, email storage@starflo.org.